Frequently Asked Questions
This is a great question! There are several key things you can do to prepare for the first day of school. We recommend reviewing the Get Started resources.
- Log in to the Online School (OLS). The OLS login button is located in the upper right hand corner of the websit
- Check your E-Mail. Communication from your teacher and school will come to your personal email address.
Where is/How do I...?
You can change your Learning Coach or student’s username or password in My Account. My Account is accessible through the Online School (OLS). Learn how to update your username and/or password.
FAQs About Your Computer and Using the Internet
The Online School (OLS) works best on a laptop or desktop computer. We do not recommend using tablets for coursework at this time. You may be able to complete some parts of your work on a tablet (i.e. reading e-books). However, a tablet will not be sufficient for the majority of the work that you need to complete.
Please make sure your computer is OLS-compatible prior to school starting.
Also, be sure to refer to the list of preferred browsers to use with the Online School (OLS).
Please keep the web pages below handy for quick reference, as they contain school-specific information, such as upcoming events and information dates. You can also find resources to help you navigate the Online School (OLS), use OLS tools, and hear about new features and improvements to your learning environment.
Visit the "Support Topics" page of the K12 Customer Support website to search for more information.